Contact Center Inbound Call Representative - Jakarta
Join Karyaputra Suryagemilang as a Contact Center Inbound Call Representative in Jakarta and become the voice of our brand! In this dynamic role, you will handle incoming customer inquiries, provide exceptional service, and resolve issues with professionalism and efficiency. Our Jakarta office is a vibrant hub of activity, and we're looking for a dedicated professional to join our team.
As a Contact Center Inbound Call Representative, you'll be the first point of contact for our customers, ensuring their queries are addressed promptly and accurately. You'll use tools like CRM software, call handling systems, and customer service platforms to deliver top-notch service. This is a great opportunity to grow your career in customer service, with potential for advancement and professional development.
📋 Tanggung Jawab Pekerjaan
- Answer and direct incoming customer calls with professionalism and efficiency
- Handle customer inquiries, complaints, and requests using CRM software and call handling systems
- Provide accurate and helpful information to customers, resolving issues to their satisfaction
- Document customer interactions and maintain detailed records of all calls
- Adhere to company policies and procedures, ensuring compliance with service standards
- Collaborate with the team to maintain high levels of customer satisfaction
- Participate in training and development programs to enhance your skills
- Contribute to a positive and productive work environment
🎓 Kualifikasi & Syarat
- Minimum 1 year of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in using CRM software and call handling systems
- Ability to work under pressure and meet tight deadlines
- Fluency in Indonesian, both written and spoken
- Bachelor's degree in Business Administration, Communication, or a related field
- Previous experience in a contact center or customer service environment is a plus
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang