Desk Collection Officer (Recovery)

Join Dongyang Asset Management as a Desk Collection Officer (Recovery) and play a pivotal role in managing overdue accounts while maintaining professional customer relationships. This position offers a unique opportunity to develop your skills in financial recovery and customer service in the vibrant city of Sleman, DI Yogyakarta.

As a Desk Collection Officer, you will be responsible for following up on overdue payments, negotiating settlements, and ensuring timely recovery of outstanding amounts. You will work with a diverse range of clients, providing them with clear and professional communication throughout the recovery process. This role is perfect for someone who is detail-oriented, persistent, and enjoys working in a fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Follow up on overdue accounts and negotiate settlements with clients.
• Provide professional and clear communication with clients throughout the recovery process.
• Update and maintain accurate records of overdue accounts in the company's CRM system.
• Collaborate with the collections team to ensure timely recovery of outstanding amounts.
• Monitor and report on the progress of recovery efforts to management.
• Assist in training new hires and maintaining high standards of customer service.
• Stay updated on industry trends and best practices in financial recovery.
• Ensure compliance with company policies and regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in collections or a related field.
• Strong communication and negotiation skills.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Excellent customer service skills and professional demeanor.

🛠️ Keahlian

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